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Review of Harvey MG-36 Miter Gauge compared to Incra 1000HD


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Yesterday, I received an email from a guy that was having an issue with the micro adjust on his miter gauge..  I took some pictures and explained how it was supposed to work but, his was obviously defective.

Long story short, he reached out to Harvey who is replacing his miter gauge.

Just wanted to add this in this thread as I think it speaks to Harvey's customer service.

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As promised here is my opinion of the Harvey MG-36 Miter gauge as compared to my Incra 1000HD miter gauge. Spoiler alert for those who want to cut to the chase, I am selling my Incra ?  FWIW This

My MG36 got its first real work out today the adjustable stop is a major game changer, so easy to dial it in exactly where you want it.

I went with the M-6 Hex and M6 X 16 machine screws, works perfectly.  After Paul posted I was looking at the manual again and it said M-6.  I just zoned in on the part in parentheses that said 1/4 X 2

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On 5/19/2021 at 2:39 PM, Kev said:

Yesterday, I received an email from a guy that was having an issue with the micro adjust on his miter gauge..  I took some pictures and explained how it was supposed to work but, his was obviously defective.

Long story short, he reached out to Harvey who is replacing his miter gauge.

Just wanted to add this in this thread as I think it speaks to Harvey's customer service.

No kidding! The micro adjust is the bomb that and its simplicity continue to be my favorite features.

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I wish they sold extra stops.  There are times it would be nice to have two setups.

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“If you don’t have time to do it right, when will you have time to do it over?”  John Wooden

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30 minutes ago, Chet said:

I wish they sold extra stops.  There are times it would be nice to have two setups.

Especially being flip stops!  Have you contacted them to see if it's possible?

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Yes I did and they said not at this time.  Hopefully someday things will change

 

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“If you don’t have time to do it right, when will you have time to do it over?”  John Wooden

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11 minutes ago, Chet said:

Yes I did and they said not at this time.  Hopefully someday things will change

 

I sent them a note as well requesting the purchase of just the flip stop with the miter gauge..  Maybe if they get enough traffic it will open up the possibility!

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Chet, I think your idea of the stop block on your Multiple Boxes was a good idea but a secondary flip stop would be handy. Where did you and Kev address your requests too? Probably the only improvement that could be made to that miter bar. My best investment in a long time. 

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22 minutes ago, Coop said:

Chet, I think your idea of the stop block on your Multiple Boxes was a good idea but a secondary flip stop would be handy. Where did you and Kev address your requests too? Probably the only improvement that could be made to that miter bar. My best investment in a long time. 

Harvey contacts page is where I sent mine..

https://www.harveywoodworking.com/pages/contat-us

 

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1 hour ago, Coop said:

Haven’t heard a word back yet. Primo product but piss poor sales/customer service. 

I wouldn't go quite that far..

I recently had someone send me an email with an issue with theirs.  They contacted the company and got a new one in just a few days..  

I'm sure the contact form with requests like ours are taken with a grain of salt until there is enough of them to grab some attention..

 

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14 minutes ago, Coop said:

Before I sold my company, we answered all emails and phone messages. Aside from being courteous, you never know the sales potential. 

I don't disagree..  I'm guessing those contacts that we sent go in a totally different place..  The call placed by the person that I heard from had a totally different experience.  

For the record, I never got a response from the note I sent either.

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